FaktiesBack to the app →Help & support
GRAPPES LLC · Updated October 5, 2026
Need help with a check, your account or a payment? Email our support team. Never send passwords, sign-in codes or card details.
Email our team
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A result looks wrong
Use the report action on the claim or send us a description of the problem and a relevant source. Fact-checking and AI-detection results can be wrong or incomplete. Review the linked evidence before relying on a conclusion.
Sign-in code or account access
Check that your email address is correct and look in spam or junk. Use the newest code you requested. If you are still unable to sign in, email support from the address associated with your account. Never send us your sign-in code or password.
Delete or export your data
Open Settings → Privacy & data to copy your data or delete checks and uploads. To close your account, open Settings → Account → Delete account. If you cannot use the app, email support with the subject “Privacy request” and describe what you want to access, correct or delete. We may ask you to verify account ownership.
Purchases and subscriptions
If purchases are available in your version, open Settings → Plan & credits to restore purchases or refresh your balance. Manage cancellation in your Apple or Google store subscription settings. Deleting the app or your account does not cancel a subscription. For a payment issue, include the store and approximate purchase date; do not send card details.